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Scout's Honor

Absolutely! We are proud to have a 100% Satisfaction Guaranteed for your BarkBox or Super Chewer box! We are DOG PEOPLE and nothing makes us happier than happy pups. Our Scout’s Honor Guarantee promises that if something in your box isn’t working out for you and your pup connect with our Happy Team. We measure our success in tail wags so our expert dog parents will work with you to make it right.

You may contact our Happy Team here:

For BarkShop, to start the return process email one of our Happy Team members at or call us at 855-520-BARK (2275). Note:

  • To be considered unused, Barkshop products must be returned in original packaging without any missing tags or stickers.
  • BarkLive Event tickets are transferable but non-refundable.
  • Items from your monthly BarkBox and/or Super Chewer box cannot be returned. If your pup did not like any toy, treat or chew, please feel free to connect with our Happy Team and we'll make things right for you and your pup!